We get asked the same questions quite often between/before orders ->
so we created a page to answer them as best as possible!
Please carefully read through our Q + A session below, during your quest for inquiries and before ordering!
For more information regarding "why" to any of our answers ->
our policy page can be used as a reference to help clarify.
If there was something here that we missed, or did not answer, feel free to send us a quick message!
We accept orders up to TWO WEEKS in advance.
Please ensure to place your order within that time frame to receive it as soon as possible/on time for your event.
This is only if you want to order multiple items from different menus (i.e. you want to order a cheesecake + a couple loaves of bread).
We know its not thrilling to fill your info out twice; however, this process makes it a lot easier than our previous method, for us to organize and execute your order correctly.
Our Standard Cakes come in round - 3 layer - 6” or 8” only!
If you would like a larger size please order a Custom Cake.
Our Custom Cakes vary in size.
We offer 4” - 12” in your desired shape + can be tiered.
Our Standard Cakes have preset requirements -> flavor, size and design. Any additions on a Standard Cake will require additional fees.
Meanwhile, our Custom Cakes vary in size, design/style, time + allow for additions (ex. fillings), therefore are priced accordingly.
Some of our Custom Cakes can take up to 72 hrs to complete just the design work (fondant decorations/animals/toppers/etc.) before production begins or, final assembly.
*An approximate rate for your desired Custom Cake will be given upon inquiry.
Sometimes we forget about the candles when getting everything ready for an event or, we think we have some left over in our junk drawers and we don’t/don’t have enough!
Our candle kit includes regular birthday candles, block number candles + a mini lighter!
Just let us know how many regular stick candles is needed + what number you want. (You can also pick one or the other).
*We add two extra regular candles -> 1 to grow on + 1 for good luck.
All cupcakes seen on our social medias + website are either for content purposes OR were special requests.
Please contact us via email if you are looking for cupcakes for your event or, we can recommend another baker who specializes in cupcakes!
There is no maximum requirement.
We offer a pack of 6 or 12 for our bread rolls.
*There is an option within our form to add more if needed.
All of our Cheesecakes are standard 8”.
If you want a party size, please contact us via email and we can discuss what size is best for your event.
We offer a pack of 6 or 12 for our twists + 12 or 24 for our bites with 3 flavors to choose from.
*There is an option within our form to add more if needed.
Loaves are made the same day of your delivery date.
We want the freshness to stay within each loaf until it reaches your kitchen counter so, all of our loaves are sold as FULL LOAVES -> NOT PRE-SLICED.
We want to ensure everyone can enjoy our baked goods so, all our recipes can easily be converted to fit the needs of those with food allergies, restrictions and/or intolerances.
Upon order inquiry + whilst filling out the order form, please ensure to let us know what they are so we can *safely produce your order!*
You will need to submit a NON-REFUNDABLE DEPOSIT (50% of your final price) once your order has been confirmed.
The remaining 50% will be due on, or a few days before your delivery date.
*This is a requirement for all orders.
Non-refundable deposits for all orders are accepted ONLY via Interact Email Transfer.
Send to:
*We are setup with autodeposit -> no question/answer is required.
Think of the non-refundable deposit as an order insurance policy.
This not only secures your order + delivery date but, covers us for any possible cancellations and items/ingredients have been bought specific to your order.
It is also our way of helping our clients split up the payments, which can be of ease for some, especially for Custom Cake orders!
We will accept your final payment (remaining 50%) on, or a few days before your delivery date via:
There is an "end of notice period" 4 days before your delivery date to make any changes and/or cancel your order. A request must before made before end of notice period via phone or email.
A confirmation between both parties is required before proceeding with any order changes or cancellations. If there is no confirmation from both parties, your order will continue to proceed as initially requested.
Please read our policy on “Changes/Cancellations” for the necessary steps to complete your request.
We do not offer any returns so, please do as you wish with the order once in your possession.
If you would like a refund, send us an email at paigesbakeryco@hotmail.com with a picture of your order + a detailed message of the issue.
After careful consideration we will contact you within 24 hours with our decision.
Please read our “Returns/Refunds” policy for more information.
Until further notice, we currently only offer delivery.
Until further notice, and we have worked out how to safely ship our baked goods out of province -> we only deliver across Ontario, Canada.
Yes, delivery fees are automatically added to your order/final price.
*Delivery fee varies based on location*
The delivery fee is approximately $15 - $70 depending on location.
The amount will be given to you after your form has been reviewed, alongside the overall final price
Any further questions that need answers can be brought to our attention via:
We will get back to you within 48 hours!
We welcome any and all questions, comments + feedback!
Don't be shy -> send us a detailed message and we'll get back to you within 48 hours.
Phone:
613-893-3052
Email:
paigesbakeryco@hotmail.com
